Patient Information

Consulting Hours

Monday to Friday – 8am to 6pm

Saturday – 9am to 12 noon

Sunday & Public Holidays – Closed

For appointments & enquiries please contact Wyndham House Clinic on 03 5820 3400

After Hours

If you have a Medical Emergency please call 000

After Hours Care is provided by the National Home Doctor Service if you live within the town boundries of Shepparton, Kialla or Mooroopna:

Call 13 74 25

If outside these areas and urgent care is required:

• Advice can be sought from the Nurse On Call Helpline  1 800 022 222
• If urgent care is required you may attend the Goulburn Valley Health Emergency Department in Graham St, Shepparton

Wyndham House Clinic bulk bills all children under 16.

All fees are payable on the day of consultation. We do not accept gap payments as we have the Tyro system allowing you to claim your Medicare rebate directly into your bank account on the day with the use of an EFT card with savings or cheque facility.

Generous Concession fees are available for Pensioners and Health Care cardholders.
Current Health Care cards and Pension cards must be shown to reception staff to receive the discount.
Veterans Affairs patients are bulk billed to Veterans Affairs if the patient is a Gold Card Holder.

Longer consultations/procedures, home visits, hospital visits and after-hours consultations attract higher fees.
Please advise at the time of booking if a longer consultation is required or if you are booking for a procedure.
This ensures that your doctor can keep to time.

Wyndham House Clinic follows Good Medicine Practice guidelines by reccommending that you book an appointment to obtain your results. This ensures that appropriate follow up is done.

If your doctor has advised you to phone for results you are able to call between 10am & 4pm on weekdays.
The actual result cannot be obtained however you will be advised if your doctor needs to see you for further investgation.
Remember that you must make an appointment with your doctor if you have questions at all about your results.

Pathology or Imaging results are usually available 2 – 3 days after your tests have been performed or at times the doctor may recieve a letter from your Specialist that they wish to discuss.
If the Doctor needs to discuss these results you will receive an SMS Health Message via HotDoc.
From this ap you can book a “results” appointment with your doctor over the coming few weeks.
if you do not have a mobile number on file you will recieve a phone call to request you to make a follow up appointment.

Note: While we make every effort to contact you if your results are abnormal, this is sometimes difficult if people move, change phone numbers or are away from home for extended periods. Please ensure your contact details are up-to-date so we can ensure the best follow-up care.

Phone Calls

Doctors deal with non urgent phone requests outside consultation times only. Patients are asked to leave a message with the receptionist and call back later for a reply, or the doctor will return the call if necessary.

Home Visits

Home visit can be arranged for regular patients living within a 10km radius of the clinic whose condition prevents them from attending the surgery.

Timing of the home visit will depend on the patient load at the cllinic.

Repeat Prescriptions

Good Medical Practice guidelines reccommend that patients should attend the clinic to obtain repeat scripts.

Some repeat prescriptions, excluding drugs of addiction, are available at the Doctors discretion, providing you have seen the doctor within the last 6 months. Doctors require 48 hours notice and there is a charge for this service.

Referrals

If you require a specialist referral, you will need to see your doctor. Please make an appointment at reception.

Updated Referrals & Medical Certificates

It is a legal requirement that Medical Certificates will only be issued after consultation with your doctor.
To obtain an updated referral or Medical Certificate you must make an appointment for a consultation with your doctor.

Work Cover & TAC Consultations

Please advise reception when making your booking if the visit concerns a Work Cover or TAC claim

If there are forms to be filled in please advise at the time of booking the appointment.

You may be required to pay for the consultations until your Workcover threshold is reached. A receipt will be issued for you to claim this through your employer.

Medical Students Training

Wyndham House Clinic periodically participates in teaching undergraduate medical students. Patients will be informed when students are here and asked if they have any objection to having the student present during their consultation.

Practice Nurses

WHC employs nurses who assist the doctors with removal of lesions, immunisations, diabetes and asthma education, dietary advice, quit smoking advice, INR testing, aged health assessments, wound care and health checks including Diabetes Reviews.

They have compiled a wide range of health information brochures and we encourage patients to make use of their services.